There are typically 2 types of audio issues that you may face:
A prospect is unable to hear you well.
You are unable to hear the prospect well.
What to do if a prospect is unable to hear you well:
If a prospect can't hear you well, follow these steps.
Check which microphone you have selected in Nooks
Use test call to hear the audio that your prospects hear. If you can't hear yourself, try a different microphone
Check your system settings to make sure the same microphone is set in your computer settings as you have chosen in Nooks
If you have extra tabs open in Google Chrome, or extra Google Chrome windows, close anything you do not need to make dials.
Make a test call. This'll
What to do if you're unable to hear a prospect well:
If you can't hear a prospect well, it's typically caused by two things.
The incorrect audio device is selected
The internet connection you're currently using is unreliable
Here are the steps to troubleshooting.
Check your system settings to make sure the correct audio output device is selected
Check your internet connectivity speed at speedtest.net - We recommend having at least 100mbps download
If you have extra tabs open in Google Chrome, or extra Google Chrome windows, close anything you do not need to make dials.
An example of what sound settings look like on a Mac computer
If you are still experiencing audio difficulties please reach out to Nooks Support or your Customer Success Manager.
Workaround available: How to Dial In Using Your Phone