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How can I exchange money between my accounts?

How to exchange between currencies on nsave.

Updated over 2 weeks ago

You are currently only able to move money between your GBP and USD accounts at this time.

You can move money between your accounts on the nsave app by completing the following steps:

Step-by-Step

  • Click “Accounts” on the menu at the bottom of the screen

  • Select the currency you would like to move money from. You can change your currency by clicking on the red “USD/GBP Account” at the top right of your screen.

  • Click on the three dots at the bottom of the screen and press “Exchange”

  • Select the amount of the currency you would like to send from

  • Select the desired currency you would like to exchange it to

  • Confirm the transaction after reviewing the amount and fees

Note: You are currently only able to exchange between the hours of 7 AM and 1 PM GMT. If you attempt a currency exchange outside these hours, the app will indicate that the market is closed, and your transaction cannot be processed at that time.

Why might currency exchanges fail?

Currency exchange services may be unavailable due to factors outside the app's direct control, such as UK bank holidays. On these days, services are paused temporarily but are expected to resume normal operations at 7:00 AM UK time on the next business day.

Troubleshooting Failed Exchanges

1. Check the Time: Ensure that your exchange attempt falls within the operational hours of 7:00 AM to 1:00 PM UK time.

2. Retry After External Disruptions: If services are disrupted due to a reason like a bank holiday, retry your exchange the following business day.\

3. Contact Support: If the problem continues despite ensuring you are transacting within operating hours and there are no known external disruptions, reach out to nsave's customer support team for assistance.

Additional Notes: Always verify market operating schedules and be aware of holidays that may affect banking and currency markets. Ensure that your app is updated to the latest version to avoid functionality issues.

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