Account Management
How to use the app and manage your account
24 articles
Confirming your identity with a photo of yourself
Pricing - Frequently Asked Questions (FAQs)
How the accounts and card are divided
I forgot my PIN number
I need to change my email address or phone number
How can I change my password
What is 2-step verification?
How can I get my account statement?
How can I increase my Trust Level?
Understanding Why Your nsave Account Might Be Closed
How to File a Complaint
Can't close your account?
Connecting to Apple Pay or Google Pay
Understanding and Resolving Fund Transfer Delays
Understanding Why Your Account Might Be Frozen
How do I provide required details to resolve an issue on nsave?
How can I exchange money between my accounts?
How can I transfer from my nsave account to my local account?
How to top-up your nsave account with your card.
How can I top up my card?
How can I top up my card to spend?
How can I add money to my account using a card?
How can I exchange between my GBP and USD account?
How can I see my trust level limits?