Overview of Trust Levels on nsave
All users begin at Trust Level 2, which permits transfers up to £7K per month. For users with higher transaction needs, upgrading to a higher trust level (e.g., Trust Level 3) is necessary.
Upgrading from Level 2 to Level 3
To upgrade to Trust Level 3, follow these steps:
Verify Your Eligibility: Ensure you meet the minimum income requirement of more than £7K per month.
Submit Proof of Income: Acceptable documents include: - Payslip- Letter from your employer- Bank statement showing recurring income above £7K
Provide Additional Information: You may be asked to supply the following details: - Your occupation- The name of your employer (include links to their website if available)- Details about the counterparty from whom you expect to receive income
Submit Your Documents: Upload the necessary documents through the Nsave app or respond to the relevant email correspondence. Additional acceptable documents include an official employment contract or payslips from the past 2-3 months, which provide further evidence of recurring income.
Timelines for Trust Level Upgrades
Standard processing times for trust level upgrades are 5-7 business days. This duration accounts for compliance checks and multi-departmental reviews.
Urgent requests may be expedited on a case-by-case basis but are still subject to compliance protocols.
Upgrading Automatically to Level 2
For users starting at Trust Level 1 (note: this is uncommon), you will be automatically upgraded to Trust Level 2 without needing documentation. For further upgrades (e.g., to Level 3), submission of documentation will be required.
How to Submit Your Documents
You can send your documents via:
Email: support@nsave.com
In-app Support: Contact us directly through the nsave app
Frequently Asked Questions
What if my trust level doesn't update immediately?
Please allow the standard processing time of 5-7 business days for updates. Delays may be due to incomplete documentation or ongoing compliance reviews.
What documents are accepted as proof of income?
Payslips, letters from recognized employers, and bank statements demonstrating consistent income above £7K per month are all valid.
Can I expedite the process?
While every effort is made to prioritize requests flagged as urgent, the standard processing time ensures regulatory compliance and thoroughness.