Your identity document might be rejected due to an accidental error during the onboarding process. Please make sure that your passport is:
Is valid (not expired)
Is a physical passport (scans or photos are not accepted)
Matches the nationality you selected in the app
Is issued by one of the countries we currently support
If you do not have a valid, supported identity document, we regret that we cannot open an account for you at this time. Please try again once you have the necessary document — we will be happy to assist you.
As a general rule, any passport from a supported country with a machine-readable zone (MRZ) should be acceptable. If yours meets these criteria but is still being rejected, please reach out to our customer support via the app or email us at support@nsave.com.
If your document fulfils all requirements yet continues to be rejected, please contact support at support@nsave.com for further assistance and provide your full name exactly as it appears on your identity document.