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How to File Feedback

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Updated over 3 weeks ago

We place our customers at the heart of everything we do and strive to deliver the best possible experience. However, if you're dissatisfied with the service we've provided or have concerns about one of our products, we want to know about it so we can work to resolve the issue.

How to submit your feedback

You can file feedback through our online feedback form.

Information to include in your feedback

When submitting your feedback, please provide the following information:

  • Your full name

  • The phone number and email address linked to your account

  • A detailed description of the issue

  • When the problem began

  • How you would like the issue resolved

What happens next

We'll examine your feedback promptly after submission.

Resolution timeframes may vary depending on the complexity and nature of the feedback.

Our team will review your submission and contact you as soon as possible if further action is needed.

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