Have you recently tried moving funds from your USD account to your Invest account, only to see the transfer fail? Don't worry, your funds are completely safe! This usually happens due to our standard single-transfer limits.
Understanding the Transfer Limit
To ensure secure and smooth processing, we have a cap on how much can be moved in a single transaction:
The Limit: Each individual transfer from your USD account to your Invest account must be strictly less than $5,000.
How to Fix It (Step-by-Step)
You can absolutely still transfer your desired total. You simply need to break the large amount down into multiple, smaller transfers.
Here is what you need to do:
Go back to the transfer screen.
Enter an amount that is under $5,000 (e.g., $4,999).
Confirm and complete that transfer.
Repeat the process until your total desired amount has been fully transferred to your Invest account.
💡 Quick Example:
If you want to transfer $12,000, you cannot do it in one go. Instead, you can make two transfers of $4,999, and one final transfer of $2,002.
Still need help?
If your transfer amount is under $5,000 and the transaction is still failing, there might be another issue at play, such as a temporary network glitch. We are always here to help!
💬 Chat with us: Click the messenger icon in the bottom right corner of your screen to speak directly with our support team.
📧 Email us: Send a message to support@nsave.com (Please attach a screenshot of any error messages you are seeing so we can resolve the issue faster!).