Merchants
8 articles
Scheduling & Modifications
Before a project takes place
- How a Project Is OrderedYou cannot place a photoshoot order yourself. Orders are placed exclusively by your Partner Platform (food app or Client) on your behalf.
- How Is the Creator MatchedThis article applies to both Clients and Merchants. Ocus matches a Creator to your location automatically. No action required on your end.
- How to Reschedule a SessionThis article applies to both Clients and Merchants. The date no longer works. Here's how to request a new one.
Before & During the Photoshoot
Checklist for a successful photoshoot
- How to Prepare for the SessionThis article applies to both Clients and Merchants. The Creator arrives at the scheduled time. If you're not ready, the session may not proceed.
- Issues During the SessionSomething's going wrong on site. Find your situation below and act immediately.
- What to Do If the Creator Doesn’t Show UpThe Creator is more than 20 minutes late or hasn't shown up. Here's what to do.
- What to Do If the Pack Is Not CorrectSomething's missing or wrong with what was delivered. Here's how to get it resolved.
- Choosing the Photos Before DeliveryBeing present during the session gives you control over the final result. Here's how it works.