Depending on the Firmware of your device, you will have multiple modes for usage and troubleshooting, below we list the most common states based on your Firmware
Firmware 3
The Handy has three basic operating modes for use with Firmware 3, they are as follows:
Offline mode
 | Green LED The default mode the Handy enters when plugged in to power. In this mode, the Handy does not broadcast any signal and it is controllable using the buttons on its body.
How to enter mode This is the default mode of the Handy when turned on. |
Bluetooth mode
 | Dark Blue LED The mode used for connecting Handy to the Handyverse app (available for iOS and Android). You cannot connect to the Internet while in Bluetooth Mode.
How to enter mode While the device is in Offline Mode, press and hold the Action button.
Action button:  |
Online mode
 | Pink LED The mode used for connecting to HandyFeeling and other online services.
How to enter mode While the device is in Offline Mode, press, without holding, the Action button.
Note: You must connect your Handy to Wi-Fi for this mode to work.
Action button:  |
Firmware 4
By default, by clicking the Wi-Fi button on the Handy, the device will cycle through Bluetooth Mode and Bluetooth + Online Mode.
To configure which mode you start whenever you turn on the device, you need to configure it in the Handy Onboarding App.
Please keep in mind that Firmware 4 is currently in Beta, as such issues are expected. If you face issues, please email contact@thehandy.com with as much information as you can gather regarding the issue.
In Firmware 4 we have mostly the same modes, but they are coded differently.
Offline Mode
 | White LED
This signals the device is on Offline mode, it can't be found online or via Bluetooth.
|
Bluetooth Mode
 | Green LED
This signals the device is on Bluetooth mode, it can be found and configured via the Handy Onboarding app.
Legacy Bluetooth: In Firmware 4, the Bluetooth changed completely. As such, some services that relied on it may be unstable or unavailable. To access those services, you may need to user Legacy Bluetooth mode. |
Online Mode
| Pink LED
This signals the device is on Online mode, it can be found by apps and services that use the connection key. |
Bluetooth and Online Mode
 | Blue and Pink LED
This signals the device is on a special mode that has Bluetooth and Online enabled at the same time. This allows you to connect to the Handy Onboarding App and to online services. |
Firmware 2
For guidance on Firmware 2 LED statuses, please check out this article with the Legacy content of our Help Center.
My device is showing a different color, what do I do?
Please reference our LED status guide for further understanding what the device is going through.
If you still can't find your LED status listed, please reach out to our customer support agents via the chat box in the bottom right corner of this page or by emailing contact@thehandy.com with a video showcasing the LED.