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Hardware FAQ

Frequently Asked Questions regarding the Handy's hardware.

Updated over a week ago

What should I do when the Handy™ is not working?

We recommend that you use the chatbot in the bottom-right corner of the screen and explain your issue. You can also contact our support team at

Does Handy™ run on batteries?

No, Handy™ is only powered while the cord is connected, so it's not possible to charge Handy™.

We designed Handy™ with a quiet and powerful brushless motor. Including a battery pack in the housing would both increase weight and ruin the ergonomics. And imagine the disappointment if you run out of power just before…

What is the size of the Handy™?

The height of Handy™ is 23 cm (9 inches) and it got a diameter of 7 cm (2.8 inches).

What is the weight of the Handy™?

The Handy itself weights about 579 grams (1.3 lbs). The ship-ready Handy package that we ship out is about 1.3 kg (2.8 lbs).

What is the stroke length of the Handy™?

Stroke length is up to 11 cm (4.3 inches).

What is the top speed and slowest speed that Handy can stroke?

It can go at 32mm/s to 400mm/s and maintain these speeds consistently. This is possible due to the brushless motor and the algorithms in the firmware.

What are the dimensions of the package?

The dimensions for the Handy™ shipping box is 29 x 20 x 11 cm (11.4 x 7.8 x 4.3 inches). It weighs about 1.3 kg (2.8 lbs).

What is the Handy™ power supply voltage?

Voltage input for The Handy™ is 100-240V and accept 50Hz and 60Hz.

How long is the power cord?

The cable from the power adapter to Handy™ is 150 cm (59 inches), and from the power adapter to the socket the cable is 99 cm (39 inches), for a total of 249 cm (98 inches) from socket to the machine.

What are the dimensions of the Handy power connector?

The input power jack is 5.5 mm x 2.5 mm.

How loud is The Handy™?

Unfortunately, we don’t have decibel measurement at the moment. We can tell you that it is not silent, but makes less noise than our competitors. At lower speeds it is almost silent, but increases in loudness as you increase speed.

What is the sleeve made of?

The sleeve is made of soft thermoplastic elastomer (TPE).

How do I clean the sleeve?

You can clean the sleeve simply with water and a bit of soap.

Can the Handy™ be used with other sleeves?

Yes, you can use the Handy with most other sleeves. However, larger and heavier sleeves will strain the Handy’s motor and provide less than an optimal experience.

Can the Handy™ be used with other kind of toys?

Yes, using the band that is designed to hold on to the sleeve, you can attach other toys, such as penetration toys to the Handy™. Making the device usable for both men and women.

However, depending on the weight and size of the toy, it may strain the Handy's motor and provide less than an optimal experience.

Should I use a lubricant?

We recommend that you use a lubricant and, in particular, only water-based lubricants to minimize wear on the sleeve material.

How can I safely warm up the sleeve?

The TrueGrip sleeve material doesn’t withstand high temperatures and easily melts, so warming up the sleeve is at your own risk.

The best way to warm it up is by putting the sleeve in a bowl of warm water.

Is the Handy™ water resistant / waterproof?

No, the Handy is NOT waterproof. Using Handy in the shower, bathtub, pool or other wet environments is a health hazard and can result in fatal electric shock.

How do I take the Handy apart?

⚠️ Opening the Handy will void the warranty. You do so at your own risk.

You will need a 2.5mm hex screw driver.

How to open:

  • Remove the bottom rubber cover (the one with text). It’s glued on securely.

  • Unscrew the 3 screws that are revealed using a 2.5mm hex screw driver

  • Remove the bottom plastic part

  • Slide the slider all the way to the top to remove the top part

How to assemble:

  • Set the front and back parts together. Be very careful that no wires are stuck inbetween these parts.

  • Put the slider on the lead screw.

  • Put on the top part

  • Put on the bottom part. Be very careful not to damage the motor wires.

  • Screw in all the screws.

  • OPTIONAL: Glue the bottom cover back on.

What is the lifespan of Handy?

Handy is engineered to last! It is made with a sensored brushless DC motor that is not only more powerful, quieter and more energy efficient than standard motors, but also is far superior in durability. Our test machines have run for over 1500 kilometers / 1000 miles (and are still running). We haven’t had a Handy give up on us yet!

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