Purchase FAQ

Frequently Asked Questions regarding the Purchasing process from our store.

Updated over a week ago

What will appear on my credit card bill?

On your bank account/credit card statement it will say both Handy and “SweetTech”, which is the company behind the Handy.

Can I cancel my order?

We will attempt to cancel your order, but we are unable to guarantee a successful cancellation because of our warehouse configuration. In this case, you have the right to return your unopened order. A full refund will be issued in case of successful cancellations.

Please contact our Customer Service Team (returns@thehandy.com) and make sure that you provide us with your order number, if you wish to cancel/return your order. Please note that during the weekend our Service Team is not available and therefore may not be able to cancel your order.


Can I return my order?

Due to the intimate nature of the product, we are unable to accept returns of items you have used but are unsatisfied with. Our staff, due to health and hygiene concerns, will not handle any shipping boxes that appear to have been opened. This means that if you have opened the outer shipping box of your order, we cannot accept the items inside as returns.

We do not accept sleeves for return in any state.

You can return your product(s) within 30 days of receiving them if they are inside the sealed shipping box. If you want to return any item, please contact returns@thehandy.com in advance for return instructions, customs information and return address. Make sure that you provide us with your order number.

A Return of Unopened Package Fee of USD 20.00/EUR 20.00 applies, and original shipping costs are non-refundable.

Can I buy Handy™ in physical stores?

Yes! in some parts of the world you can. If you are in Norway you can visit a Kondomeriet-store close to you to check out the Handy™. Otherwise, check out the online store Kondomeriet.no

If you are located in EU, Handy™ can be purchased in various stores through the wholesaler Orion.

We are constantly working on getting the Handy™ sold in additional physical stores worldwide.

Can I buy Handy™ from Amazon?

The Handy is available on Amazon US and Amazon Canada.

Does the Handy™ come with a warranty?

Of course!

The Handy™ is built to last and our test machines in our office/lab has run for over 1500 kilometers / 1000 miles (and still running).

The Handy™ therefore comes with a one (1) year warranty on the motor, gear and electronics. The warranty period starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip band.

Please do not open or tamper with the Handy™ if broken, as the warranty will be waived if tampered with. Contact us as soon as possible if the product is broken and we will sort it out right away.

What will I get when I receive the Handy™ package?

The Handy™ comes with 1 TrueGrip sleeve, 1 TrueGrip band, and a power supply (with a regional socket).

For UK Devices: The device ships with an EU (standard) 2-pin power plug

Can I order replacement parts for the Handy™?

No. We don't sell replacement parts. You can however replace your power adapter by buying a standard 12 V/3 A with a 2.5mm plug.

How can I get a replacement for a defective machine?

Please contact our customer service at contact@thehandy.com for further details about replacing defective machines covered under our one-year warranty.

Additional Information:

  1. The defective machine needs to be returned to us. Once we receive it, we will promptly process the replacement order.

  2. We offer replacements for defective machines covered by our one-year warranty. Refunds are not provided for defective items; our refund policy applies only to unopened packages.

  3. To qualify for a replacement, you must provide a valid proof of purchase and a video demonstrating the issue. This policy applies to purchases made within one year from the delivery date and only for machines bought directly from our official website.

  4. If you purchased the machine from an authorized retailer, please contact them directly for replacement options.

  5. For customers who purchased The Handy through our official Amazon store:

    • If the purchase was made within 30 days of the claim, please contact Amazon directly for assistance.

    • If the purchase was made more than 30 days before the claim and the machine is still under a 1-year warranty, a replacement will be offered.

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