What is stated on the shipping label/commercial invoice for Handy and other items in the Handy shop?
What is stated on the shipping label/commercial invoice for Handy and other items in the Handy shop?
The product description on the label is “massager.” Due to customs regulations the product description cannot be changed individually for your order.
For EU and US orders, this does not apply and all orders are shipped without any customs description on the label or invoice.
For all other countries it is stated on either the label, commercial invoice or both depending on your country.
For the UK, due to customs the sales order will be placed on the outside of the package in a transparent envelope and will have a full description of the item (ie. “The Handy – Massager”).
When will I receive a tracking number?
When will I receive a tracking number?
If you haven’t received a tracking number and it’s been 3 working days since your order, send an email to contact@thehandy.com, with your order number and we will look into it for you.
You can also send us an e-mail if you are concerned about your delivery.
Is shipping included?
Is shipping included?
We offer free shipping for orders on thehandy.com within the US and the European Union (Including Norway). For US clients we offer free shipping for orders over 144 USD; for EU clients, for orders from 144 EUR; for UK clients for orders over 168 EUR; for Norway clients for orders over 1500 NOK; for the rest of the world, a shipping fee will be added to your order.
What countries do you deliver to?
What countries do you deliver to?
We deliver worldwide, except to the countries listed below:
Argentina
Bangladesh
Belarus
Brazil
China
Egypt
French Polynesia
Georgia
India
Indonesia
Iran
Kazakhstan
Malaysia
Mexico
Pakistan
Qatar
Russia
Saudi Arabia
Thailand
Turkey
Ukraine
United Arab Emirates
Vietnam
For shopping in and delivery to Brazil, use our Brazilian store.
What is the estimated delivery time?
What is the estimated delivery time?
This depends on where you are based, however as a general rule the following shipping time applies:
Regular shipping (7-14 days)
Express shipping (3-7 days)
Does The Handy™ fit into a PO box?
Does The Handy™ fit into a PO box?
The Handy™ shipping box is too large to fit within a regular PO box, so an alternative address or pick-up location is advised. However, some carriers offer pick up and/or other options for larger boxes. Wonder what carrier is being used for your specific country, and if they accept PO box delivery? Please contact us at contact@thehandy.com.
Note that PO addresses don’t work for US express shipping.
Is VAT included?
Is VAT included?
Yes, all shipments are DDP (Delivery Duty Paid), which means that VAT is included.
Can I rely on your discretion regarding invoicing, packaging and shipment?
Can I rely on your discretion regarding invoicing, packaging and shipment?
Your Handy™ is packed discretely and the invoicing and shipping documents simply state “Massager”.
Will I receive a customs clearance fee on top of my payment?
Will I receive a customs clearance fee on top of my payment?
No, you should not be receiving a customs clearance payment. If that happens, contact us at contact@thehandy.com and provide us with your order number.
My shipment failed to deliver, can you reship it?
My shipment failed to deliver, can you reship it?
While we can reship your purchase in case it is returned to send, please note some important points about these cases:
Any additional shipping attempts after the package has returned to sender due to failed delivery will incur a re-delivery shipping cost. Original shipping costs are non-refundable.
If a purchase was eligible to free shipping on their original order, please keep in mind that free shipping offer is a one-time benefit and and you will be required to pay the re-delivery shipping cost.