Shipping FAQ

Frequently Asked Questions regarding our Shipping process

Updated over a week ago

What is stated on the shipping label/commercial invoice for Handy and other items in the Handy shop?

The product description on the label is “massager.” Due to customs regulations the product description cannot be changed individually for your order.

For EU and US orders, this does not apply and all orders are shipped without any customs description on the label or invoice.

For all other countries it is stated on either the label, commercial invoice or both depending on your country.

For the UK, due to customs the sales order will be placed on the outside of the package in a transparent envelope and will have a full description of the item (ie. “The Handy – Massager”).

When will I receive a tracking number?

If you haven’t received a tracking number and it’s been 3 working days since your order, send an email to contact@thehandy.com, with your order number and we will look into it for you.

You can also send us an e-mail if you are concerned about your delivery.

Is shipping included?

When buying the Handy™, we offer free shipping within the US and the European Union (including Norway and the UK) for orders over 120 USD/120 Euro. For the rest of the world, a shipping fee will be added to your order.

What countries do you deliver to?

We deliver worldwide, except to the countries listed below:

  • Argentina

  • Bangladesh

  • Belarus

  • Brazil

  • China

  • Egypt

  • French Polynesia

  • Georgia

  • India

  • Indonesia

  • Iran

  • Kazakhstan

  • Malaysia

  • Mexico

  • Pakistan

  • Qatar

  • Russia

  • Saudi Arabia

  • Thailand

  • Turkey

  • Ukraine

  • United Arab Emirates

  • Vietnam

For shopping in and delivery to Brazil, use our Brazilian store.

What is the estimated delivery time?

This depends on where you are based, however as a general rule the following shipping time applies:

  • Regular shipping (7-14 days)

  • Express shipping (3-7 days)

Does The Handy™ fit into a PO box?

The Handy™ shipping box is too large to fit within a regular PO box, so an alternative address or pick-up location is advised. However, some carriers offer pick up and/or other options for larger boxes. Wonder what carrier is being used for your specific country, and if they accept PO box delivery? Please contact us at contact@thehandy.com.

Note that PO addresses don’t work for US express shipping.

Is VAT included?

Yes, all shipments are DDP (Delivery Duty Paid), which means that VAT is included.

Can I rely on your discretion regarding invoicing, packaging and shipment?

Your Handy™ is packed discretely and the invoicing and shipping documents simply state “Massager”.

Will I receive a customs clearance fee on top of my payment?

No, you should not be receiving a customs clearance payment. If that happens, contact us at contact@thehandy.com and provide us with your order number.

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