Affirm Installment Payments
NOTE: To access this feature, please contact your Account Manager to activate this feature for your account.
Affirm is a popular payment method in the US and Canada that gives patrons a way to split purchases over a series of payments. Pay in 4 interest-free installments or in monthly installments of up to 36 months.
To pay with Affirm, patrons select Affirm as a payment method during checkout instead of credit card and are then redirected to Affirm’s site, where they authorize the payment by agreeing to the terms of a payment plan, then return to your website to complete the order. Affirm offers payment options based on factors such as customer credit, prior account history, order amount, and the type of goods or services being underwritten.
After payment acceptance, the full amount of the order (minus fees) is made available to your Stripe account upfront, and Affirm collects the purchase amount from your customer, who repays Affirm directly over time.
Speak to your Account Manager about enabling installment payments through Affirm for your account.
FAQs
Will I receive my funds immediately?
Yes. Affirm payments are treated as if they are credit card payments by On The Stage. Your funds will be immediately available in your Stripe account.
Can I process refunds?
Yes. You can refund Affirm transactions just as you normally would for card payments. Affirm supports partial or full refunds for up to 120 days after the original purchase, and processes them asynchronously. After you initiate a refund, Affirm pauses the patron’s payment plan and refunds the patron for any payments they’ve already made, minus any interest paid. You will not be credited back any processing fees in the event of a refund.
Can I get reports about Affirm use?
No. Affirm payments are treated as credit card payments. They will appear no differently on your sales reports than any other credit card payment.
Will Affirm contact my patrons?
Yes. After a patron uses Affirm to make a purchase, Affirm emails the customer with updates. These updates may include information about the following:
Affirm confirms or denies a loan.
A refund has been issued completes.
A payment is cancelled, which results in Affirm cancelling the loan.
The patron completes a payment as part of the payment plan.
Affirm only sends email updates about Affirm’s loan issuance to your patron. Order confirmation, shipping updates, etc. will continue to be sent by On The Stage.
What happens if my patron is not approved to by Affirm?
If a patron is declined by the Affirm process, they will be sent back to the OTS ticket purchase process. The patrons cart will be maintained for up to 10 minutes from their ticket selection. The patron can then complete the purchase process with another payment method.
Making A Purchase With Affirm
1. Click on Buy Tickets
2. Add items to your cart. Your order can include any combination of tickets, memberships, subscriptions, or add-ons.
3. Click on Continue to proceed to Order Review.
4. Click on Checkout
5. After the patron fills out their contact information, click on Continue to Payment & Billing
6. The default payment method is by credit card. Click on the Affirm button to pay in installments instead.
7. The patron can select Learn more to read more about Affirm's payment model and terms.
8. Click on Close to return to your order.
9. Click on Place Order
The patron will be directed to the Affirm website to create an account with Affirm and provide necessary details.
10. After completing the process with Affirm the patron will be sent back to your website and see their order confirmation.
Congratulations on another sale!
