Why You Might Want to Accept Checks as Payment on Show-Day or Box Office
Accepting checks can open your event to patrons who prefer cashless or non-digital payments, provide a backup option when credit/debit readers are down, and keep all payments seamlessly documented through your existing accounting system.
👟Walkthrough
From the Box Office Portal, select your tickets and add to the transaction cart. Select the Checkout button:
Click the "Cash / Check" option.
Input the patron's information so that they can receive their order confirmation and you can add them as a contact to your patron database.
If the patron is paying by check, in put the check number in the "Check Number" field. This will appear in reports where individual order details are listed.
Click "Purchase" to complete the transactions and send the patron their email confirmation.
🎓 Recap
The Box Office Portal in On The Stage supports accepting checks both before and on the day of your event. Simply log in, select Box Office Portal, pick a performance, choose Take Payment, select Check as the method, enter the check number, and complete the transaction—automating your tracking and reducing manual data entry.
🚀 Best Practices
Verify checks carefully: Always confirm the payer’s name matches the cardholder or ticket holder and consider requesting ID for added security.
Record check numbers and details directly in the portal to streamline reconciliation and auditing.
Set clear internal policies on whether to accept personal, business, or third-party checks.
Communicate to patrons: Let customers know ahead of time that checks are accepted, and provide any requirements (like routing or account numbers).
Plan for follow-up: Assign someone to file, deposit, and track checks after the show to ensure funds clear promptly.