You can now see full details of ticket types, including any description shown to patrons, in the box office. Ticket types are labelled with any limitations (i.e. minimum in cart) and are denoted if they have any special status (i.e. member-only, sold out, box office only, etc.)
👟Walk Through
New Production Workflow
The first touchpoint for updated ticket types is within the Production Creation workflow. At the top of the Ticket Details step, you will see a new Ticket Types section. This section contains a table with search and a button to launch the creation modal.
2. Click on Add New Ticket Type to create or copy a ticket type.
3. In this modal, you have the opportunity to either Select From Existing or Add New Ticket Type.
Existing Ticket Types Modal
4. This is the Existing Ticket Types modal. This table will load in previously created Ticket Types and display their name, Price, Type (Box Office/Online/Pay What You Can) and Admission Type.
Note: This list will only load in Admission Types that match the kind of production you're building. I.e. GA events will pull in GA ticket types, Reserved will pull in Reserved ticket types.
5. Use the checkmarks on the lefthand side of the table to select which ticket types to bring in. The information tool tip next to the ticket name will display advanced settings associated with the ticket (we'll go over those in a minute).
6. Click on Add to add these ticket types to your production.
7. Once you add ticket types, they will appear on this table. Click Edit Ticket to change any factors you wish.
8. The edit modal layout:
You can make an necessary changes to the ticket type like the Description, Pricing, Advanced Settings, etc.
9. To delete this ticket type, click on Delete in the bottom corner to delete this ticket type.
Note: This will not impact the event this ticket was copied from.
10. Click on Cancel to dismiss or Yes, Delete to confirm.
Add New Ticket Type
11. This time, I will select Add New Ticket Type.
12. This first tab is the Basic settings - these are required. You must type in a Name and Description for this new ticket type. At the bottom - you will set pricing. Here, you make the following choice:
This ticket has an Online & Box Office price - this means the ticket will be available on the show site & widget for one price, and in the box office for another.
This ticket is Box Office Only - this means the ticket will not be available on the show site or widget, and will only be available for sale through the box office portal.
This ticket is Pay What You Can - this means a ticket buyer can enter their own payment amount.) You can set a Suggested Amount which will display to the patron, but a patron may pay any amount they wish.
13. If your event is Hybrid, you must select whether the Ticket is Reserved or General Admission.
14. If your event is Live in Venue and Streaming, you must choose which Presentation Type this ticket applies to.
15. On the Advanced Settings page, you can set a number of additional rules and conditions for your ticket. Note: These are all optional.
At the top - you will see an information tooltip. If you hover, you will see definitions for these limits. They are as follows:
Minimum tickets in cart: The smallest number of tickets a patron must select of this type to complete a purchase.
Maximum tickets in cart: The largest number of tickets a patron can purchase in a single transaction.
Max limit per production: The total number of tickets a patron is allowed to purchase across all performances of the same production.
Max limit per performance: The total number of tickets a patron is allowed to purchase for a single performance.
Sell until time: Ticket sales will automatically stop at this time on the day of the event.
16. Underneath this, you can combine a ticket type with an add-on to make a combo ticket.
Note: This list will only display Org level add-ons within the production creation flow. To associate an add-on specific to your event, you must first create your production, then the add-on, and then create or edit the ticket type.
17. The next section, labeled Performance, allows you to select specific time slots this ticket type applies to. You can set a date range and select days of the week.
Note: Only days on which your event falls will appear active in this list. As you can see in this screenshot, my event does not occur on Sundays.
18. You can also select Times for this ticket type. This list will load in all configured performance times. My event only occurs at 12 pm and 7 pm, so I can choose those times here.
19. Here, you can select if this ticket is for Members Only. If you do - you must select a Membership package to which this ticket type applies from the list below. This ticket type will only be shown to logged in Members.
20. You can also choose if a ticket type is specific to a Filtered Flow. If you choose this - this ticket type will only be available through a Flow you set up.
🎓 Recap
Recent enhancements to ticket-type workflows in the Box Office of On The Stage give you more flexibility when creating, editing, and assigning ticket types across productions. You can now manage ticket types more granularly — including limiting certain types to specific performances, adjusting availability as your plans evolve, and tailoring ticket type settings (e.g., dependencies, membership-only) earlier in your production setup. These changes streamline setting up shows and reduce the need for retroactive corrections once ticket sales start.
🚀 Best Practices
🔍 Setup ticket types early in production – Define ticket categories, dependencies, and who gets access (members, general public, etc.) early to avoid confusion and mis-configuration later.
🎯 Use performance-level assignment strategically – Only assign ticket types to specific performances when needed (e.g. a special show, opening night) to avoid clutter and simplify management.
🔒 Limit availability clearly – Set caps or limits for ticket types to manage supply, control seating tiers, and avoid over-selling or misallocation.
🧪 Validate workflows before going live – Ensure ticket types are visible correctly, dependencies enforced, and membership or exclusive types work as intended to create a smooth process for the patron.