If you would like to charge a patron a fee for interacting with the box office you can now set up a custom fee that only applies to box office orders. This can be useful to encourage your patrons to use online buying instead of calling your box office. (Or waive the fee for your members or subscribers.)
Find the Custom Fees setting under Additional Revenue in the left-hand navigation.
Select the + button in the upper right of the Custom Fees page to create a new fee.
Under “Applies To” you will see three options:
Ticket: This applies a custom fee per ticket in the order (e.g. and order with 4 tickets will have 4 ticket fees added). This is applied to orders placed by the patron via the patron-facing site or via the box office.
Order: This applies a custom fee to each order (e.g an order with 4 tickets will have 1 order fee added.) This fee is applied to orders placed by the patron via the patron-facing site or via the box office.
Box Office Fee: This is applies a custom fee to each order placed via the box office portal. This fee is not applied to patrons using the patron-facing site.
One fee per type may be applied to an order.
Deleting Fees
As always, the box office user has extra control over pricing for box office orders. The box office user may choose to delete any or all of the custom fees using the trash can icon next to the fee.
While you may use a Box Office Fee to discourage patrons from calling the box office, thereby saving your theatre labor, you may choose to waive the box office fee for a loyal patron to maintain a good relationship with them.
