Checkout questions is a powerful feature that allows you to gather more information from the patrons during checkout. This is now available for use in the box office, as well, allowing you to collect this information regardless of how the patron checks out - via the website on their own or assisted by someone from your box office team.
Read more about setting up Checkout Questions here.
Note that as a box office user these questions are always optional. While some questions may be required for patrons when checking out via the widget, the box office user may opt to skip these questions in the interest of time when dealing with a line at the box office. You can edit these questions later on the Order Details page.
If checkout questions have configured for the production you are managing you will see them presented in the payment flow.
Order Questions and Patron-Registrant Questions
For order-level and patron-level questions these will be shown immediately below the payment method. In the example below for a credit card transaction, you can see the “How did you hear about us?” question and “Favorite vegetable” question appear immediately following the credit card details fields.
Attendee Questions
If the Checkout Questions are at the attendee level, then the questions are presented upon selecting Checkout but before you make a selection on payment method. You will see one set of questions per attendee. In this example we have 4 tickets in the cart and will be prompted to provide a favorite color and favorite food for each attendee.
You may skip answering these questions with the skip button. Once you’ve completed answering questions you can select Continue to Checkout and choose a payment method.