You can now reserve tickets for patrons in the Box Office Portal. You might want to use this feature to hold tickets for a VIP or to allow someone to pay at the Box Office.
Click on Box Office Portal and select the performance for the reservation. Add the tickets you want to reserve to the cart and push Checkout. Select Reserve at the bottom of the checkout modal.
Enter the patron name, email, and phone number. Push Reserve.
You will receive a notification confirming the tickets are reserved along with a confirmation number.
Click on All Orders on the left side of the page to access the order. Click the 3 dots under the Actions column, then Manage Order, Collect Payment, or Send Payment Link via Email. You can also copy the payment link to send via email.
Processing Payment For The Order
Once you open the order, options appear in the top right corner to Cancel Reservation, Collect Payment, or Send Payment Link.
After clicking on Send Payment Link, a link gets sent to the patron email provided while making the reservation. You also have the option to copy the link by clicking on the paper icon next to the URL.
Your patron will receive an email confirmation like the one below:
You can also finalize the order at the door by taking a cash or credit card payment following the steps below:
Note: Reservations always carry processing fees which are applied when the payment is processed.
When you click cancel a reserved order, you will be prompted to confirm the cancellation. Push Yes to confirm cancellation.
Processing Fees on Reservations
All box office reservations are subject to a processing fee, regardless of whether the customer ultimately pays by cash or credit card.
This ensures that the total quoted at the time of reservation remains consistent, regardless of the payment method used when completing the purchase. It also supports flexible payment options, including split payments.
Important things to know:
A 4% processing fee applies to all reservations, even when paid in cash.
Processing fees are separate from any applicable per-ticket seat fees.
Reservations paid in cash may still display a "CC Fee" on reports. This refers to the reservation processing fee and does not indicate that a credit card was used.
Tickets purchased directly at the box office with cash, without a prior reservation, are not subject to this additional 4% processing fee.
Note: Complimentary reservations are exempt from the processing fee.