There are a few reasons why you might want to use comp codes:
A comp is a free, or complimentary, ticket.
These are typically offered to friends and family of the cast, crew, or organization.
Comps remove the ticketed price, however service and processing fees may still apply.
A comp promo code will allow a patron to go through the checkout and purchase the free ticket. You can also process comp tickets via the Box Office Portal
👟Walk Through
🎭 Noteworthy: Comp tickets are subject to a $0.25 fee per ticket, which will be debited against your ticket sales.
📢 Please note that comp tickets must be processed separately by the patron and will not work with other paid tickets in the cart.
Open the Promo Code builder by clicking Marketing > Promo Codes
Then click the Add Promo Code button in the upper right corner.
Add your Promo Code Label and Description.
Keep in mind that the Promo Code Label may be shown to patrons
Next, fill in your Promo Code(s), this is what the patron will enter at checkout when they are claiming their tickets.
You can enter a comma-separated list of specific promo codes or select the second radio button to set a prefix and a set number of promo codes to create in bulk.
In the Applies To section, select Tickets Only or Ticket Types to enable the Comp option.
Select Comp under Discount Details.
In the next section, you will set up limits for the promo code, check the Members Only checkbox to restrict this promo code to logged in members.
For Limits, enter the number of times a promo code can be redeemed overall and the maximum number of tickets each patron can claim in one transaction
Maximum redemptions overall means the number of times in totality the code can be redeemed. If you are sharing the code with 10 families to use, you would want the limit to be at least 10. If you are making a 1 time code for a patron, you could set the limit to 1.
Max tickets in transaction means the number of tickets that can be in the cart and comped. If you create a code that is for 4 comp tickets to an event, this number should be 4. If a patron places 5 tickets in their cart, they will receive an error.
You can set a Redemption Window allowing the promo code to expire if it is not used by a certain date and time.
You can also limit the promo code to specific Productions, start and end times, days or hours.
Once you have filled out the fields, click Create.
Your promo will be created and you will see the table on the Promo Codes page update with your new code added.
