You can create tickets that are:
Zero Dollars
Comps
👟Walk Through
OTS Fees for Zero Dollar Tickets:
Promo Codes can provide a zero dollar ticket for your patrons, but full seat fees as dictated by your account plan are assessed to the organization for each use
Benefits:
This allows your organization to share a code that patrons can use to select the date, time, and seats for a production
Multiple codes can be set up and even personalized for individual patrons
OTS Fees for Comps:
Comp Tickets are subject to a .25 cent fee unless you are on the Platinum Plan
Benefits:
Use of Comps at a reduced fee/no fee (Platinum Plan) can provide a cost savings to the organization
By manually processing these, you can ensure that you use your comps for the right patrons and earn revenue on appropriate parties
🎓 Recap: Refunding a Ticket
On The Stage offers two ways to provide free tickets: zero dollar tickets and comp tickets. Zero dollar tickets are distributed via promo codes, allowing patrons to select their own seats, but they incur standard seat fees based on your account plan. Comp tickets, on the other hand, are manually issued by the organization and come with a $0.25 fee per ticket—waived for Platinum Plan users—offering more control over distribution. Choosing between the two depends on your goals for flexibility, control, and cost.
🚀 Best Practices for Zero Dollar Tickets and Comp Ticket Fees:
🎯 Strategic Distribution: Use zero dollar tickets for broad promotions where patrons can self-select event details, and reserve comp tickets for specific individuals or groups to maintain control over seat allocation.
📊 Monitor Usage: Regularly track the redemption rates of both ticket types to assess their effectiveness and adjust strategies accordingly.
💰 Budget Considerations: Factor in the associated fees when planning events to ensure that the cost of free tickets aligns with the organization's financial goals.
🚀 Upgrade Plans: Evaluate the benefits of upgrading to the Platinum Plan if the volume of comp tickets justifies the potential savings from waived fees.