On the day of your event you will check ticket buyers in using the Live Check In List. Like the Box Office Portal, this feature is accessible via laptop or desktop computer, tablet, and smartphone.
Prefer a video version?
To access the live Check In List, open the Box Office Portal for your selected event. On the left side menu, select the Check In List option on the dashboard.
Checking In Ticket Buyers
As ticket buyers arrive, ask for their name and confirmation code. How that code is displayed will differ depending upon how the tickets were purchased.
Email confirmation: Ticket buyers who purchased online may show their confirmation code email as a printout or on their phone.
Text confirmation: ticket buyers who purchased tickets at the box office will receive a text message from ON THE STAGE.
If all members of the party arrive at the same time, click the < button in the Claim All Column to check in all patrons in that order.
Individual ticket boxes will turn green to indicate that these ticket buyers have checked in.
Incomplete Parties
If members of the party arrive separately from one another:
Click the ticket type being used in the View Tix column.
Select the number of boxes that correspond with the number of ticket buyers present.
The individual ticket boxes will turn green to indicate that these ticket buyers have checked in.
Accidental Check Ins
If someone is accidentally checked in:
Click the button again to uncheck it.
The button will return to gray to indicate that the ticket buyer is not checked in.