You can exchange tickets between different shows and show types, i.e. Live Show Ticket to Video On Demand Ticket, but please note: On The Stage does not calculate uneven exchanges. You are responsible for collecting or returning any difference in ticket price to or from the patron.
🎓 Recap: Exchanging Tickets Between Different Show Types
On The Stage allows ticket exchanges, but they should be the same ticket type and price (e.g., general admission to general admission or reserved seating to reserved seating). Exchanges between different show types and prices are not calculated on the dashboard.
🚀 Best Practices for Ticket Exchanges
📜 Set Clear Exchange Policies – Inform patrons about exchange limitations upfront.
🔄 Keep It Within the Same Show Type – Ensure exchanges are only for compatible ticket types.
💰 Consider Refund + Repurchase – If an exchange isn’t possible, offer a refund and guide the patron to rebook.
📢 Communicate with Customers – Provide clear instructions on how to request exchanges.
📊 Monitor Exchange Requests – Track demand for exchanges to refine policies if needed.
A smooth exchange process keeps patrons happy and ensures a hassle-free ticketing experience! 🚀