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How To Export Email Contacts

This feature is now available for all customers!

Updated this week

Why You Might Want to Export Email Contacts 📧

Exporting your contact list gives you the ability to:

  • Efficiently back up all patron information, ensuring you have full records outside the platform.

  • Easily integrate contacts into email or CRM tools, enabling targeted marketing campaigns.

  • Analyze or segment data offline, using tools like Excel to filter, sort, and understand your audience.

👟Walkthrough

On the main dashboard, click on Reporting on the left side pane.

Here you can access the following Reporting options:

Then click on Legacy Reports.

Then click on Contact Export.

From there, click on Excel to activate the Generate button. Click on Generate to retrieve your Contact List.


🎓 Recap

From your OTS Dashboard, go to Reporting → Legacy Reports, then select Contact Export. Choose the Excel format and click Generate to download your full contact list—including names, emails, phone numbers, and any other stored profile data—in a spreadsheet.


🚀 Best Practices

  • Export regularly (e.g., monthly) to keep backups up to date.

  • Segment contacts before export by tagging or filtering inside OTS, making it easier to run specific email campaigns.

  • Import directly into your email tool, mapping fields like First Name, Email, and Birthday for seamless CRM syncing.

  • Prioritize data security by storing exports securely and deleting outdated versions to maintain privacy compliance.

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