First, find the order that needs the tickets refunded. Click on the red Actions tab and select Manage Order from the dropdown.
At the bottom of the order click on Partial refunds.
Select the ticket(s) you with to refund by clicking in the box to the left of the ticket name.
Push refund and you are all set. You will get a notification at the top of the screen.
🎓 Recap:
This article explains how to process a partial refund or ticket donation on the On The Stage platform. It covers the steps to adjust a transaction when only part of the order needs to be refunded or reallocated, ensuring that changes are accurately reflected in your financial records.
🚀 Best Practices:
Verify Transaction Details: Confirm the ticket to be refunded or reallocated before processing.
Communicate Clearly: Inform patrons about the partial refund or donation adjustment for transparency.
Utilize Platform Tools: Use the On The Stage interface to ensure accurate and efficient processing.