There may be a few reasons why you might need to refund a ticket:
An event was cancelled
A patron bought too many tickets (luckily you can do a Partial Refund so you don't have to refund the whole order!)
A patron can no longer attend an event
Issuing refunds or exchanges is a choice your organization gets to make. Issuing refunds and exchanges is optional and at your discretion.
OTS cannot process these for you.
Prefer a video version?
Walk Through:
On your OTS Dashboard, click on Orders tab on the dashboard.
You can enter the First Name, Last Name, Confirmation ID or Patron Email to search for the order. You do not need to add all of those criteria to search. I find it easiest to search by email and then sort the results by order date.
Next, scroll down and click on the eye icon of the order you’d like to bring up. This will bring you directly to the order page.
Scroll down to the bottom and click on the Refund option below.
Remember you can also Transfer tickets, Exchange tickets, issue a Partial Refund, or Convert tickets to a donation here as well!
Next, click Yes to refund the entire order.
The order has been refunded!