On The Stage admins now have the capacity to issue bulk refunds and bulk donations for you. Please reach out to your Account Manager and Customer Support to assist with this process.
🎓 Recap:
This article explains how to process mass refunds or convert multiple tickets into donations on the On The Stage platform. For large-scale requests, you must contact your Account Manager or Customer Support for assistance.
🚀 Best Practices:
Contact Support for Bulk Actions: Reach out to your Account Manager or Customer Support to handle mass refunds or ticket-to-donation conversions efficiently.
🎭Noteworthy: These actions cannot be undone and are considered final once authorized by your organization.
Communicate Clearly with Patrons: Inform ticket holders about changes promptly, offering options for refunds or donations.
Maintain Accurate Records: Keep detailed documentation of all transactions for future reference and transparency.
By collaborating with support and maintaining clear communication, you can manage large-scale ticket adjustments effectively.