All Collections
LocalMessages
Key Features
Beyond the Basics
How to Send a LocalReviews Request from LocalMessages
How to Send a LocalReviews Request from LocalMessages

Send a text to your customers to get responses in your LocalReviews survey

Rosie Barton avatar
Written by Rosie Barton
Updated over a week ago

Using LocalMessages you can quickly send feedback requests from within the dashboard. 

  1. Open your OneLocal dashboard here

2. Navigate to the LocalMessages tab, and find the message thread of the contact you would like to send a feedback request to.

Alternatively if this is a new contact, you can start a new message thread by clicking the "New Message" button located in the top right hand corner of the screen and entering in their contact information.

When you input their name into the search, an option to "Create New Contact for ___" will appear. Click on that and you will be able to add this person as a new contact. Include their phone number, and press "Confirm".

3. Once the message thread is open, find the "Request Feedback" link located in the right hand panel underneath the contact information.

4. A "Request Feedback" box will pop up. The information will be pre filled, however you may want to send a specific survey, which you can change under "Select Survey". Then press, "Send".

5. You will see the Feedback Request pop up in your message thread, which means its successfully been sent!

Congratulations, you've just sent your first review request! :)

Did this answer your question?