LocalResponse offers multiple benefits for your business:
Auto-Attendant: Automate responses to simple customer inquiries
Brand Building: Create personalized greetings using your own voice
Enhanced Communication: Automate follow-ups via text message
Conversation Tracking: Receive email notifications when customers engage with LocalResponse and access all customer interactions in one dashboard
What’s New
Self-Serve Bot Creation: Quickly create and configure LocalResponse bots to handle forwarded calls
Custom Voice Recording: Choose between a robot voice or upload your own custom voice recordings for bot and voicemail messages
Quick Bot Updates: Easily update general or flow settings as your business details change, such as hours of operation or services offered
General Settings
To access general settings:
Go to Settings > LocalMessages > LocalResponse > General
Configure the following options:
Select your preferred robot voice from the dropdown list.
Add email addresses to receive LocalResponse flow email notifications, which include details of the flow used and/or voicemail recordings.
Set up conditional call forwarding on your business phone line(s). Add these numbers under Main Business Phone Number(s). (Note: Call forwarding must be configured via your phone carrier. Click here for carrier-specific instructions)
Flow Configuration
To configure flows:
Navigate to Settings > LocalMessages > LocalResponse > Flow Configuration
Create, edit, or reorder flows and messages
Message Configuration
Prepare scripts for the following messages:
Greeting Messages: Limited to 1:30 minutes
Voicemail, Fallback, and Prompt Messages: Limited to 1:00 minute
All messages should be concise to respect your customers’ time. Suggestions for scripts are available within the dashboard
Voice Options:
Use the default bot voice
Upload custom voice recordings (.mp3, .wav, or .mpeg formats, max file size 3MB)
Convert unsupported formats (e.g., .m4a) to a supported format before uploading
Flow Creation
Create and manage up to nine flows based on templates or custom configurations:
Templates Available: Appointment, Quote, Speak to a Reesentative, FAQ
New flows are enabled by default but can be disabled or reordered
Each flow includes:
Flow Name: Names must be unique
Flow Triggers: Keywords that activate the flow. Use multiple variations for better accuracy (e.g., “voicemail,” “leave a message,” “record a message”)
Flow Actions: Define the actions to be taken, such as:
Voice-Based Response: Deliver a message after a caller selects this option.
Forward Call: Include a message like "I will forward your call now" and specify the destination number
Send SMS to Caller: Send text messages, which can include links to forms or booking pages
Each flow ends with options to End Call or Prompt, triggering the next message
Changing the Flow Order
Reorder flows by dragging and dropping them. Update related messages (Greeting, Prompt, Fallback) to match the new order. Changes are reflected in all editing windows
Flow Setup Video Training
If you have further questions, reach out to our OneLocal support team through the orange chat bubble in the bottom right corner of your screen. We're here to help!
What's next?