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LocalResponse Flow Configuration
LocalResponse Flow Configuration

Create and configure your own LocalResponse interactive voice response (IVR) flows within the OneLocal dashboard

Rocio Fischetti avatar
Written by Rocio Fischetti
Updated over 2 months ago

LocalResponse offers multiple benefits for your business:

  • Auto-Attendant: Automate responses to simple customer inquiries

  • Brand Building: Create personalized greetings using your own voice

  • Enhanced Communication: Automate follow-ups via text message

  • Conversation Tracking: Receive email notifications when customers engage with LocalResponse and access all customer interactions in one dashboard

What’s New

  • Self-Serve Bot Creation: Quickly create and configure LocalResponse bots to handle forwarded calls

  • Custom Voice Recording: Choose between a robot voice or upload your own custom voice recordings for bot and voicemail messages

  • Quick Bot Updates: Easily update general or flow settings as your business details change, such as hours of operation or services offered


General Settings

To access general settings:

  1. Go to Settings > LocalMessages > LocalResponse > General

  2. Configure the following options:

    • Select your preferred robot voice from the dropdown list.

    • Add email addresses to receive LocalResponse flow email notifications, which include details of the flow used and/or voicemail recordings.

    • Set up conditional call forwarding on your business phone line(s). Add these numbers under Main Business Phone Number(s). (Note: Call forwarding must be configured via your phone carrier. Click here for carrier-specific instructions)


Flow Configuration

To configure flows:

  1. Navigate to Settings > LocalMessages > LocalResponse > Flow Configuration

  2. Create, edit, or reorder flows and messages

Message Configuration

Prepare scripts for the following messages:

  • Greeting Messages: Limited to 1:30 minutes

  • Voicemail, Fallback, and Prompt Messages: Limited to 1:00 minute

All messages should be concise to respect your customers’ time. Suggestions for scripts are available within the dashboard

Voice Options:

  • Use the default bot voice

  • Upload custom voice recordings (.mp3, .wav, or .mpeg formats, max file size 3MB)
    Convert unsupported formats (e.g., .m4a) to a supported format before uploading

Flow Creation

Create and manage up to nine flows based on templates or custom configurations:

  • Templates Available: Appointment, Quote, Speak to a Reesentative, FAQ

  • New flows are enabled by default but can be disabled or reordered

Each flow includes:

  • Flow Name: Names must be unique

  • Flow Triggers: Keywords that activate the flow. Use multiple variations for better accuracy (e.g., “voicemail,” “leave a message,” “record a message”)

  • Flow Actions: Define the actions to be taken, such as:

    • Voice-Based Response: Deliver a message after a caller selects this option.

    • Forward Call: Include a message like "I will forward your call now" and specify the destination number

    • Send SMS to Caller: Send text messages, which can include links to forms or booking pages

Each flow ends with options to End Call or Prompt, triggering the next message


Changing the Flow Order

Reorder flows by dragging and dropping them. Update related messages (Greeting, Prompt, Fallback) to match the new order. Changes are reflected in all editing windows

Flow Setup Video Training


If you have further questions, reach out to our OneLocal support team through the orange chat bubble in the bottom right corner of your screen. We're here to help!


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