Is there anything I need to do?
1️⃣ Ensure your browser is up-to-date
For your TV to run without any issues, your browser must be up-to-date. Follow our guide here.
If you encounter issues with the release:
Restart the affected machine.
Failing this, clear cookies on your machine. Instructions on how to do so for Chrome can be found here (please note you will be logged out of all sites and will need to set up your TV again after completing this step).
f you still have issues after this, please contact our support team using the in-app chat, and we'll be happy to assist.
2️⃣ Check that you're using OneUp TV supported hardware
Whilst we support a variety of devices, we cannot support smart TV browsers, Fire Sticks, or Chromesticks. For more details and a full list of supported hardware, check out our guide: ➡️ Supported Devices and System Requirements.
Release FAQs
Will my existing slides still work?
Yes! Everything will migrate automatically and will be available for you on the day we release. No set-up or rebuilding required.
⚠️ If your current slides included charts or reports, a folder will appear in the Report Manager, containing reports and charts that are used in the new TV slideshows.
These will contain the same metrics and users/teams, displayed on the old version of TVs. They exist in the Report Manager because with new TVs, you no longer need to recreate reporting content when creating your slides.
We've migrated your old slides into new ones, hence the new folder containing reports and charts used on TVs, in your Report Manager:
⚠️🔖 If you have bookmarked your slideshow, your existing bookmark will no longer work. Amend/edit your existing bookmark and change the url to: https://www.oneupsales.io/tv/authenticate
2. Can I still build slides directly in the slideshow builder?
Definitely. The updated builder simply makes it easier and faster to preview and reuse platform content in your slides.
3. Who can edit slides?
No changes here. Anyone with the Manage OneUp TV permission will still have full editing access.
4. We have the Pro Package with Performance Insights. Can we show this data on slides?
Yes! Job, Client, and Candidate reports are included. A Job Pipeline slide won't be available at initial release; we'll exploring ways to add this in later.
5. Are customization options available?
Yes, each slide type includes customization options. The color of charts on chart slides for example is completely customizable and there is a new expected performance mode on Report slides.
6. Does it include an image gallery?
No, not at initial release, but we'll likely be adding one in later. For now though, we've included a new selection of high-quality stock images for you to use:
7. When is it coming?!
We're releasing this to everyone gradually. Check the date specified in the email sent. You’ll see a pop-up in the platform as soon as the new experience goes live.
Demo Video
Fancy a preview? Watch this quick demo: