Overview
OneUp can receive call activity from VXT via scheduled CSV exports sent by email.
To complete the setup, you'll need to configure an automated report within VXT and send it to your dedicated OneUp email address.
Before you begin
You'll need:
Administrator access to VXT
Your OneUp import email address
Permission to create scheduled reports
Find your OneUp email address
Choose the option that applies to you:
I'm reconnecting an existing integration
In OneUp, click your profile picture and select Platform Settings.
Select Integrations.
Find VXT in the list and click the 🔒 icon.
Copy the email address displayed.
I'm setting up a new integration through the self-serve onboarding flow
Return to the setup flow.
Follow the steps to connect VXT.
Copy the email address displayed during the setup process.
You'll use this email address as the recipient for your scheduled export.
⚠️ Important
Each CSV integration in OneUp has its own unique email address.
If you're using multiple CSV integrations, make sure you use the email address provided specifically for VXT.
Do not reuse an email address from another CSV integration, as this may prevent data from being processed correctly.
Configure the export
In VXT, head to the Admin area.
Click Configuration.
Open the Calls tab.
Scroll to Analytics Report Emails and toggle on.
Click Configure.
In the Settings page, enter your OneUp integration email address in the Recipients field. Select 'Every 30 minutes' as the Frequency.
7. Click Done.
Troubleshooting
I can't find the OneUp email address for my call data
If you're reconnecting an existing integration:
Go to Platform Settings → Integrations
Find VXT
Click the 🔒 icon
Your OneUp email address will be displayed.
If you're using the self-serve onboarding flow, return to the setup process and follow the steps to connect VXT.
I can't configure the export myself
Check that your VXT account has the required permissions to amend the export configuration, or reach out to VXT support.
No call data is appearing in OneUp
Check that:
Automated exports have been configured
The correct OneUp email address has been used
If everything looks correct and data still isn't appearing, contact our Support team.
I can't see any user linked accounts available for my CSV integration
Users will only appear in OneUp after call data has been received for them.
If:
Automated exports have been configured correctly
The first full report has already been sent
Users still aren't appearing
contact our Support team.
We'll review the formatting of the call data file and investigate further.