Overview
Before you can connect RSM InTime to OneUp, you'll need to create a dedicated web services account in RSM InTime.
This account is used by OneUp to securely access your data.
🔒 You'll need administrator access to RSM InTime to create the account.
Find your WSDL URL
You'll need your RSM InTime WSDL URL when connecting the integration.
The format is:
https://your_system_url/services/IntimeServiceV3_8?wsdl
For example, if you access RSM InTime at:
https://oneupsales.rsmintime.co.uk
WSDL URL:
https://oneupsales.rsmintime.co.uk/services/IntimeServiceV3_8?wsdl
📌 Replace the base URL with your own RSM InTime URL and keep a copy of the WSDL URL ready for later.
Create a web services account
Log in to RSM InTime as an administrator.
Navigate to Profiles → Administrators.
Click Create to create a new administrator account.
Enter the required user details using an email address you can access.
Enable the Web Service Account option.
Copy the Agency Ref Code displayed:
7. Save the account.
8. Find the account password in the email sent to the address used when creating the account.
What next?
You'll need the following details when connecting the integration:
Web services account username
Web services account password
Agency Ref Code
WSDL URL
Choose the option that applies to you:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting RSM InTime
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find RSM InTime and click the 🔒 icon.
4. Enter your connection details:
Username: Enter the username for your web services account.
Password: Enter the password for your web services account.
Agency Ref Code: Enter the Agency Ref Code generated by RSM InTime.
WSDL URL: Enter your RSM InTime WSDL URL.
5. Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting
I can't create a web services account
Make sure you're logged into RSM InTime with an account that has administrator permissions. If you're an admin user and still can't create a web services account, reach out to RSM InTime support or your Account Manager.
I haven't received the password
RSM InTime sends the password to the email address configured on the web services account. Check your inbox and junk folder, or reset the account password if required.
I don't know my Agency Re Code
The Agency Ref Code is generated when a web services account is created and is shared across users in the same agency. If you're unsure what it is, check the web services account configuration or contact your RSM InTime administrator.
My connection failed
Double-check that:
The username has been entered correctly.
The password has been entered correctly.
The Agency Ref Code has been entered correctly.
The WSDL URL has been entered correctly.
The web services account is still active.
I've forgotten the password
Reset the password for the web services account in RSM InTime and reconnect the integration using the new password.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.