If you're using itris X, the connection process is different and this guide does not apply.
Overview
Before you can connect itris to OneUp, you'll need:
itris version 9.34 or later
A dedicated API account created in itris.
The API account's Domain, Username and Password.
⚠️ The API account is separate from your normal itris login and cannot be replaced with your usual username and password.
Create an API account
In itris, navigate to IMU → Integrations.
Create a new API configuration for your OneUp integration.
Make a note of the following details:
Domain
Username
Password
Once you have your API account details:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting itris
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find itris and click the 🔒 icon.
Enter the Domain, Username and Password from your Itris API account.
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting ✨
I'm using itris X
This guide only applies to itris 9.34 and later. itris X uses a different connection method. If you're using itris X, contact our Support team for assistance.
I can't connect using my itris login details
OneUp requires a dedicated API account. Your normal itris username and password cannot be used to connect the integration. Follow the steps at the top of this article to create the required account.
My connection failed
Double-check that you've entered the Domain, Username and Password exactly as shown on your itris API account.
My connection failed with error 429
Your API account's Throttle Policy settings may need to be updated.
In itris, navigate to IMU → Integrations, locate your API account and review the configured Throttle Policy settings.
If you're unsure which settings to use, contact our Support team.
I can't create an API account
Creating API accounts requires access to IMU → Integrations. If you can't access this area, contact your itris administrator.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.