Estimated Time of Arrival (ETA) is the estimated time a driver will physically arrive at a task's destination
Where the estimates are shown
The ETA's are shown in a variety of places. Here is where to find them:
For a driver’s active task in the dashboard map view sidebar (all plans).
In customer notifications, when {ETA} is added (all plans).
On the recipient tracking page for an active delivery (all plans).
For a driver’s future tasks when using Onfleet’s Predictive ETA advanced feature (all plans)
In Predictive ETA customer notifications (Scale & Enterprise plans only).
On the recipient tracking page for an upcoming delivery, when Predictive ETA notifications are used (Scale & Enterprise plans only).
How Estimates are Calculated
Onfleet ETAs are calculated by combining data from Google's Distance Matrix API, data obtained from sensors on the driver's smartphone, and proprietary machine learning algorithms.