Use this article to add or update the phone number and website shown on your DoorDash store page. You will open Public info in the DoorDash Merchant Portal, add or change your store's phone number, then add or change your website URL. Each one is saved separately.
Before You Begin
To update your store contact information you need to be able to sign in to the DoorDash Merchant Portal and open Settings. Have your current store phone number and your full website address ready.
Important: The Website field expects a full web address including the https:// prefix — the field shows https:// as its placeholder. Enter your address as https://www.yourstore.com rather than www.yourstore.com.
How to Open Your Store's Public Info Page
Your store phone number and website live on the Public info page in the DoorDash Merchant Portal.
Go to your DoorDash Merchant Portal.
Click Settings in the left navigation. This opens the Store availability page.
Click Public info in the Settings menu, between Pricing plans and Store communications.
How to Update Your Store Phone Number
Your store phone number is used by DoorDash to send or confirm orders and to verify your store is open, so keep it current.
On the Public info page, click Add on the Phone number row.
In the Edit phone number panel, confirm the Country is correct, then enter your store phone number in the Phone number field.
Click Save.
Note: The Country dropdown sets the dialing code for your number, shown as +1 (US) by default. Change it before entering the number if your store is outside the United States.
Note: Save stays greyed out until you enter a value. If you cannot click Save, check that the Phone number field is filled in.
How to Update Your Store Website
Your website is added to your DoorDash store page so customers can find your own site. It is saved separately from your store phone number.
On the Public info page, click Add on the Website row.
In the Edit website URL panel, enter your full website address in the Website field, including the https:// prefix.
Click Save.
Important: Enter the address with its https:// prefix. A value such as www.yourstore.com is missing the prefix the field expects.
What Else Is on the Public Info Page
The Public info page holds the details customers see on your DoorDash store page, not just your contact information. You can update any of the following from the same page:
Setting | What it controls |
Phone number | The number DoorDash uses to send or confirm orders and verify your store is open. |
Website | The website added to your DoorDash store page. |
Description | A short description of your store for customers to read on your DoorDash store page. |
Dietary labels | Labels telling customers whether your store meets their dietary needs. |
Cuisine | The cuisine shown for your store. |
Store type | The store type shown for your store. |
Note: Dietary labels, Cuisine, and Store type sit under Store labels, and the Merchant Portal warns that changes to store labels may take a few days to reflect on your store. That waiting period is noted for store labels, not for your phone number or website.
Checking Your Store Preview
The Public info page shows a Your store preview panel on the right, so you can see how your store appears to customers while you edit your contact information.
The panel notes that your brand header is applied to all of your stores on DoorDash to highlight your brand, and that only your header carries across to your Online Ordering store page.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.