Use this article to review when and why your store's availability changed on DoorDash. You will open Store availability in the DoorDash Merchant Portal, open your store status history, and filter that history by availability status, time period, and deactivation reason so you can see exactly what paused or deactivated your store and when.
Before You Begin
To review your store status history you need to be able to sign in to the DoorDash Merchant Portal and open Settings. If your business has more than one store, use the store selector at the top of the Merchant Portal to choose the store whose status history you want to review — the history shown applies only to the selected store.
How to Find Your Store Status History
Your store status history lives under Store availability in the DoorDash Merchant Portal.
Go to the DoorDash Merchant Portal at https://www.doordash.com/merchant/
Click Settings in the left navigation.
On the Store availability page, find the Store status card showing your store's current status, then click View status history.
Note: The Status history page opens with all three filters set to show everything: Show all availability, Show all time, and Show all reasons. Narrow any of the three to focus on a specific type of status change.
What the Status History Table Shows
Each row in your store status history is one past status change. The table records five details about every change:
Column | What it shows |
Start date | The date and time the status change began. |
End date | The date and time the status change ended. |
Ordering channel | Which DoorDash ordering channels the change applied to, for example all channels. |
Past status | The status your store was in, such as Open, Closed, or Deactivated. |
Reason | Why the status changed, with an explanation of what caused it and what to check. |
Filtering Your Store Status History by Availability Status
Use the availability filter on the Status history page to show only one kind of status change — for example, only the times your store was deactivated.
Click the availability dropdown, the first of the three filters, labelled Show all availability.
Select the availability statuses you want to review.
To review recent deactivations, select the Deactivated checkbox.
Confirm the filter now reads Deactivated and the table lists only deactivations.
The availability filter offers the following options:
Option | What it shows |
Show all availability | Every status change, regardless of status. |
Open | Only the periods your store was open and accepting orders. |
Closed | Only the periods your store was closed. |
Deactivated | Only the periods your store was deactivated. |
Filtering Your Store Status History by Time Period
Use the time filter on the Status history page to limit your store status history to a specific week, month, or date range.
Click the time dropdown, labelled Show all time.
Select the time period you want to review. To see the current week, select This week.
Click Apply to apply the time period to your store status history.
The time filter offers the following options:
Option | What it shows |
Show all time | Your full store status history. |
This week | Status changes in the current week. |
This month | Status changes in the current month. |
Last week | Status changes in the previous week. |
Last month | Status changes in the previous month. |
Custom date range | Status changes between two dates you enter, each in MM/DD/YYYY format. |
Important: The time filter is the only one of the three with an Apply button. Your selected time period is not applied to the status history until you click Apply.
Filtering Your Store Status History by Reason
Use the reason filter on the Status history page to see which specific causes put your store into a given status, such as a tablet being off or a special closure.
Click the reason dropdown, labelled Show all reasons.
Open the dropdown using the chevron at the right of the filter.
Select Show all reasons to include every reason, or select individual reasons to
The reason filter offers the following options:
Option | What it shows |
Show all reasons | Status changes for every reason in the list. |
Special hours | Status changes caused by special hours you set. |
Special closure | Status changes caused by a special closure you set. |
Tablet is off | Status changes caused by your DoorDash Tablet being unable to receive orders. |
Paused on Tablet | Status changes caused by your store being paused from the tablet. |
High wait in store | Status changes caused by a high in-store wait time. |
Note: The Reason column explains what caused each status change and what to check to prevent it. For example, a Tablet is off entry explains that DoorDash detected your tablet could not receive orders and paused your store for the rest of the day, and lists the conditions to confirm so your store reactivates.
Questions? If you need help with this process or have questions, reach out to DoorDash Support at oosupport@doordash.com.