Onward Order Editing sends automatic email notifications to keep customers informed about their order changes. This article covers every email type, when it's sent, and what it contains.
Email Overview
When It's Sent | Recipient | |
Order Confirmation (with Edit Link) | After order is placed | Customer |
Order Summary Updated | After line item edits are finalized | Customer |
Shipping Address Updated | After an address edit is saved | Customer |
Order Confirmation Email (Edit Link)
When it's sent: Automatically after the customer places an order, as part of the Onward order confirmation email.
What it includes:
The email includes a section specifically for Order Editing:
Heading: "Need to edit your order?"
Body: "Make changes to your order for up to [X] minutes after purchase."
Link: An "Edit order" button/link that takes the customer directly to their Order Editing page.
This section only appears if Order Editing is live for your store. The number of minutes shown matches your configured editing deadline.
Why it matters: This is the primary way customers discover they can edit their order. A clear, prominent link with the time limit creates urgency and drives engagement.
Order Summary Updated
Subject: "Your order from [Store Name] has been updated"
When it's sent: After a customer finalizes line item changes (quantity changes, variant swaps, upsell additions, item removals, or order cancellation).
What it includes:
Greeting — Personalized with the customer's name.
Heading — "Your order #[order number] has been updated!"
Description — "Scroll down to see your updated order summary. You'll receive a shipping confirmation email once your order has been sent."
Updated order summary — A list of all items currently on the order with:
Product image
Product name
Quantity
Price
Financial summary — Subtotal, shipping, tax, and total.
Customer information — The customer's shipping address.
This email gives the customer a complete snapshot of their order after edits, so they can verify everything looks correct.
Shipping Address Updated
Subject: "Your order from [Store Name] has been updated"
When it's sent: After a customer saves an updated shipping address on the editing page.
What it includes:
Greeting — Personalized with the customer's name.
Heading — "Your order #[order number] has been updated!"
Description — "Scroll down to see your updated shipping information. You'll receive a shipping confirmation email once your order has been sent."
Order summary — Current line items on the order.
Financial summary — Subtotal, shipping, tax, and total.
Updated customer information — The new shipping address, clearly labeled so the customer can verify the change.
Email Branding
All Order Editing emails are sent with your store's branding, including your store name in the subject line and header. The styling matches your other Onward emails for a consistent customer experience.
Frequently Asked Questions
Can I customize the email content?
The email templates automatically include your store name and order details. The content is designed to be clear and professional. Custom text beyond what's available in the settings is not currently supported through the Onward dashboard.
Will customers receive an email for every change?
Address changes trigger an email immediately when saved.
Line item changes (quantities, variants, upsells) trigger one email when the edits are finalized — not for each individual change. So if a customer changes a quantity and adds an upsell in the same session, they receive one "Order Summary Updated" email.
What if a customer cancels their edits?
No email is sent if the customer cancels their edits and reverts to the original order. The order remains unchanged, so there's nothing new to communicate.
What if a customer cancels their order?
If a customer removes all items (order cancellation), the "Order Summary Updated" email is sent reflecting the cancelled state, and the refund is processed through Shopify.