How do I start a return?
Message Orion Support with your order number and a sentence on why it did not work out. We will confirm your trial eligibility and email you everything you need. You do not need to book a call or fill out a form to start a return.
Your 30-night trial starts on the day your system is delivered. If you are close to the end of your window, message us before it closes and we will take care of you.
If your order has not shipped yet, we can simply cancel it for a full refund. See Changing or Canceling Your Order.
Returning an Orion Sleep System
The return covers both components of the system:
Smart Cover
Control Tower
If you are experiencing a product issue outside the trial period, your Orion may still be eligible for service or replacement under the 2-year warranty. See Warranty Coverage.
How do I prepare the system for shipping?
Smart Cover. No draining needed. Disconnect it from the Control Tower and fold it carefully. Water stays contained inside the cover and should not leak during normal handling.
Control Tower. Empty it before shipping:
Remove the wooden lid from the top
Carefully pour out any remaining water from the reservoir
Make sure the unit is empty before packaging
Return shipping labels
Once your return is approved, we email two prepaid shipping labels automatically: one for the Control Tower and one for the Smart Cover. If they do not arrive, contact Orion Support and we will resend them.
Packaging your return
Package each component separately using the provided labels.
Component | Shipping Weight |
Smart Cover | 35 lb |
Control Tower | 30 lb |
We require Orion packaging for the Control Tower. If you no longer have the original box, contact us and we will send you one.
When will I get my refund?
Once the returned items are received and inspected, we process the applicable refund according to the terms of your purchase. After a refund is issued, your bank or card issuer may take a few business days to post it.
Returning a Sleep Test patch
Sleep Test patches never need to be shipped back.
Problems with the patch? If it will not activate or scan, contact Orion Support. We will troubleshoot it and send a replacement if needed. You keep the original.
Not satisfied? Contact Orion Support to request a refund. If approved, you may keep the patch, give it to a friend or family member, or dispose of it.
Contact Orion Support with your order number and we will guide you through the rest.