Where is my Orion order?
If you're looking for an update on your Orion order, tracking information, or shipment status, this guide explains what to expect and how Orion orders are typically shipped.
Orion orders may arrive in multiple shipments
The Orion Sleep System includes multiple components that may ship separately.
For example:
Control Tower
Smart Cover
Sleep Test
Orion Intelligence materials
Because these items can ship independently, it is normal for:
multiple tracking numbers for the same order
one package to arrive before another
one item to show as shipped while another is still preparing for shipment
Understanding common tracking statuses
Order not yet shipped
If no tracking information is available yet, the warehouse may still be preparing your order for shipment.
Once it ships, you will automatically receive an email with the tracking number and shipping details.
Label Created
If tracking shows:
Label Created
Label Printed
The carrier has not yet picked up or scanned the package. This usually means the shipment is waiting for carrier processing.
In Transit
The package has been picked up by the carrier and is actively moving through the delivery network. For the most current information, always refer to the carrier's tracking page.
Out for Delivery
The carrier has scheduled the package for delivery. Packages are typically delivered the same day, though timing may vary by carrier.
Delivered
If tracking shows delivered but you have not received the package:
check around your property
check porches, garages, side doors, and mail areas
check with household members
check with neighbors
If the package still cannot be located, please contact Orion Support.
Finding your order information
If you contact Orion Support about a shipment, please provide any of the following:
order number
tracking number
email address used for the order
phone number used for the order
screenshot of your order confirmation or tracking email
This helps us locate your order more quickly.
If part of your order has arrived
It is common for the Control Tower and Smart Cover to ship separately.
If you have received one item but not the other:
check for additional tracking numbers in your shipping emails
allow additional time for the remaining shipment to arrive
contact Orion Support if the remaining items have not shipped after several business days
If your tracking information has not updated
Tracking updates may occasionally take time to appear after a shipping label is created. If your tracking status has not changed for several business days, please contact Orion Support.