Can I cancel my order?
Yes. If your order has not shipped, contact Orion Support and we will cancel it and refund you in full. There is no cancellation fee and no restocking fee.
Once your refund is issued, your bank or card issuer may take a few business days to post it.
If your order has already shipped, we cannot stop it in transit, but your 30-night trial starts on delivery and we will help you return it.
Can I change my shipping address?
Yes, if your order has not shipped. Send us your order number and the corrected address as soon as you can.
Once a label has been created, we may not be able to redirect the package, but we will work with the carrier on your behalf.
I ordered twice by accident
Send us both order numbers and tell us which one to keep. We will cancel the other and refund it in full.
I want to pay with HSA or FSA instead
Tell us before your order ships. Depending on the method you want to use, we may need to cancel the order and have you place it again.
Can I change the size or add items?
Reach us before your order ships. Size changes are usually straightforward. Adding items to an existing order is not always possible, and placing a second order is often faster.
Contact Orion Support with your order number, what you would like changed, and the email address on the order.