Understanding Student Records in Edlio Pay
In Edlio Payments (OSP), the Student ID Number serves as the master key connecting parent accounts, online fee payments, assigned fee obligations, and school student information systems (SIS). Understanding how student records operate ensures accurate fee tracking and seamless parent checkout.
đĄ Best-Practice Adoption Tip: Always maintain a unified Student ID format across all district platforms. If your district SIS uses leading zeros (e.g., 0012345), ensure spreadsheet exports do not strip the zeros before importing student rosters into Edlio Pay.
Importing Master Student Rosters
To populate your school portal with enrolled student data:
From the Pay Management Dashboard, click Import/Export.
Select Students Import.
Download the standardized student roster CSV template.
Format your file with mandatory columns:
StudentID,FirstName,LastName,Grade, andSchoolID.Upload the CSV and click Process Import. The master roster is updated immediately.
Troubleshooting Student ID Lookups
If a parent reports that they cannot add their child to their profile or receive an "Invalid Student ID" error:
Check Spelling: Verify that the parent entered the student's legal name matching the SIS enrollment record (avoiding nicknames).
Verify Active Enrollment: Confirm in Students Import that the student's ID was included in the latest school roster upload.
Leading Zeros: Ensure the parent entered all leading zeros if your district utilizes fixed-length numeric IDs.
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