Software Support
7 articles
- I Have Paired the Sensor, but the App Doesn’t Detect My Heart RateTroubleshooting tips for when the sensor is paired but heart rate isn't detecting, including charging, belt placement, and electrode contact checks.
- I'm Seeing an Odd ECG Graph During the AssessmentHow to fix a noisy or unusual ECG graph by resetting the sensor and properly wetting the chest strap electrodes.
- I've Completed a Measurement but Cannot See the ResultsExplains why a completed assessment might not show results (usually due to noisy or incomplete data) and how to check sensor orientation to fix it.
- I Can't Find the App on the Apple Store / Google PlayWhat to do if you can't find the OTO app on the Apple App Store or Google Play.
- The App Does Not Detect My DC ReadingsSteps to resolve DC cable/electrode readings not registering in the app, including resetting the sensor and testing electrode connections.
- My App Will Not DownloadQuick checks for app download issues, including internet connection, device storage, and app store settings.
- My HRV Readings Aren’t Being DetectedWhat to do if OTO isn't picking up your HRV readings, with steps to get your biosensor detecting your heart signal correctly.