Full admins can track and manage members with past due payments using the past due payment reporting. Admins can then easily send messages regarding payments to members directly from the report view. Drop-down menus and filter options on the report easily allow you to select specific competitions, seasons, registration statuses, and even date ranges. Once filters are set, a message can be sent to members communicating the next steps for payment. Follow the steps below to use the Past Due Payments report:
1. From the navigation, select Reports > Registrations > under the Reports heading, choose Past Due Payments.
2. Use the filters to choose your search criteria and then select Run Report.
3. Past due payments matching the criteria you have selected will display on the report. Every past due payment will have its own row. i.e. If a member is on an installment plan and two installments are past due, there will be a line item for each payment. Options to add more filters, search, configure, export, or print the report are all available.
4. If you wish to message affected members, select Email. Use the email options to compose your message.
If choosing Household Admins, all household admins in the household with past due payments will receive the message. This option is best used for Player Registrations.
If choosing Submitter, the submitter of the past due payments will receive the message. This option is best used for Team Registrations.
If there are multiple past due payments, members will receive one message.
5. Once the message is complete, click Send. All Past Due Payment Messages that are sent will be aggregated in the Messages > Classic Broadcast > Email Broadcast History view for tracking purposes.
