For any order within a Household that has a remaining balance due, Full Admins will have an option to Manage Unpaid Payments.
When viewing the Household Order, click on the Manage button to open a dialog box to modify the order.
Across the top, there will be a list of dates, each representing the date that an unpaid payment has been scheduled. This will also show the original amount due on the order, how much has been paid, and how much has been adjusted.
If you need to provide a household with a discount or partial credit on their order, for example, if a player is unable to complete the season due to injury, you can adjust the remaining balance to a lower amount.
If you need to remove or cancel an installment payment, select the installment date you want to modify and change the associated fee amount(s) to zero. Once saved, that installment will be removed from the order.
An Adjustment Note field is available at the bottom of the window so you can document the reason for the change.
After saving any changes, the updated remaining balance will appear on the order, and the adjustment will be recorded as a separate line item for tracking purposes.
If a player later returns during the season after receiving an adjustment, you can charge the household again up to the amount previously discounted. However, you cannot charge more than the total amount originally authorized by the cardholder.
Additional payment management options are also available:
Edit Due Date: Change the payment due date for the order.
New Installment Date: Add additional installment dates to spread payments across multiple scheduled charges.