Admin Controls
What happens if debiting a client’s account fails?
The batch would be marked as failed and payees will not be paid. The payouts would be released from the batch so they can be added to a new batch when the client is ready.
How many days does it take to debit a client’s account?
It takes 3 business days for a processed batch to settle with OTTO Sport. This occurs on Monday, Wednesday, and Friday of each week. A batch will be in the Submitted state until the account is debited and the status will update to Debited
How do Admins view all completed payouts?
The payment batches report will show all batches and their status Also, in the Referee Payouts report, you can filter on all payouts that have been batched by date.
What happens if a game assignment is modified? Will it change the referee’s payout status?
Yes, click here for more information on how payout statuses change when assignments are modified.
How do Role Amounts get set?
Role amounts are set in the game crew templates, which can also be overridden at the individual game level.
What happens if a Role Amount gets modified via the Template after a Payout Batch has been created?
There is no impact on previously scheduled payouts when game crew templates are edited.
How do Admins cancel a Pending Batch?
Admins can edit a pending batch that has been “Saved for Later” and remove all of the payout line items from the batch.
How do Admins modify a Pending Batch?
Admins can edit a pending batch that has been “Saved for Later” and remove any of the payout line items from the batch, then re-submit.
What permissions are needed to create payouts?
Referee and assignor payout permissions are automatic for all Full Admins. If an assignor should be granted permission to create payout batches, the permission can be turned on by editing the permissions for the assignor’s profile.
How many days after debiting a client’s account does it take for the payee to access their funds?
After an account is debited, payouts will be released to a payee’s bank account on the next Monday, Wednesday, or Friday. The funds will show up in the account of the payee depending on the bank.
What happens when payment to an individual fails?
If a payee’s account is invalid or rejects the payment, then the entire batch status will change to ‘Partial’.
The individual payout for the payee will be updated to reflect a ‘Returned’ status. This action will immediately mark the payee as ‘Not Payable’ until corrections are made with their bank information on record. The failure can occur up to 21 days after the post-batch processing request.
This will trigger an email to the payee and the batch submitter notifying them of the failed attempt.
Once a payee’s bank account information has been corrected, all payments in a Returned status for the payee will automatically be reprocessed on Mondays, Wednesdays, and Fridays. If the payee’s payment is still not processed, contact support for assistance.
If all Returned payout records are updated to Paid then the entire batch status will also update to Paid.
If a payee’s record is not corrected within 90 days of being in a Returned status, the payment record will be updated to Failed. Payment batches that include a failed status with no Returned statuses will be marked as Paid. Once a payment record is failed, a reverse payment will be created and sent back to the funding account. This reverse payout record will be visible in the payment batch report and will be completed by the OTTO Sport billing team.
Payees (Referees and Assignors)
When will the payee have access to their funds?
After an account is debited, payouts will be released to a payee's bank account on the next Monday, Wednesday, or Friday. The funds will show up in the account of the payee depending on the bank.
What happens if a payee’s bank or tax information is incorrect?
If the bank or tax information is rejected or no longer valid, the payee’s assignments can not be included in the batch. This includes individuals with foreign tax IDs.
If the information is accepted but is incorrect, the payment will be processed to the account provided. The likelihood of this happening is extremely low, but if it does occur, the funds will be lost.
What will payees see in their bank account when payments are made?
They will see something similar to the following on their bank statement: “Corporate ACH 0065658 OTTO SPORT 65658- 2526144”