1. Why is Outbase closing?
We have made the difficult decision to close Outbase on October 30th, 2024, after careful consideration. This decision was not easy, and we sincerely thank you for being part of our journey.
2. When will Outbase be unavailable?
Service End Date: October 31st, 2024
Trial Period End Date: October 30th, 2024
3. What happens to my subscription?
All billing will stop on September 23rd, 2024.
Any unused credits will be available for use until October 30th, 2024.
4. How can I cancel my subscription?
You can cancel your subscription at any time before the automatic billing stops on September 23rd, 2024.
[Step-by-step instructions on subscription cancellation] Our support team is here to assist you with any questions you may have about your subscription.
5. How can I export my data?
You can export your data before October the 30th, 2024. Please follow these steps to export your data:
[Step-by-step instructions on data export] Our support team is here to assist you with any questions you may have about exporting your data.
6. What support is available during this transition?
Our support team is available to assist you until October 30th, 2024. Please contact us at support@outbase.com for any questions or assistance you may need.
7. How does this affect my current campaigns?
Your active campaigns will continue to run until October 30th, 2024. We advise wrapping up any ongoing campaigns by this date.
8. Will follow-up emails continue to be sent?
Yes, follow-up emails will continue to be sent to prospects who have already been engaged through your Outbase campaigns. These emails will remain active until October 30th, 2024. Additionally, any prospects who respond to your emails or unsubscribe will be automatically excluded from receiving further emails in the sequence, as usual.
9. What will happen to my data after the closure?
All user data will be securely deleted after October 30th, 2024, in compliance with our privacy policy. Please ensure you export all necessary data before this date.
10. Where can I get more information?
For further questions, please reach out to our support team at support@outbase.com. We are here to help and support you through this transition.