When you try to activate your line after setting it up and porting your number, or anytime you decide to transfer and experience difficulties, or if you want to check the error and understand why it’s taking a while, you can follow these steps to resolve it.
If the account was created on pandamobile.com
If the account was created on pandamobile.com
To check/update your port-in request. Kindly follow these steps:
Log in to your Customer Portal.
Locate the temporary line generated (this is where the port is being processed).
Click 'view details' for that line.
Check the status of their port-in request.
- If it shows Failed, click 'Review to Resolve' to see the specific error and update if necessary.
If the account was created on pandacellular.com
If the account was created on pandacellular.com
To check/update your port-in request. Kindly follow these steps:
Log in to your Customer Portal.
Locate the temporary line generated (this is where the port is being processed).
Check port status: Click 'Query Port-in' for that line.
Update port details if needed: If an error appears, such as incorrect account number, PIN, or ZIP code, click 'Update Port-in' and correct the information. Once all details are correct, the transfer should complete.