When you try to activate your line after setting it up and porting your number, or anytime you decide to transfer and experience difficulties, or if you want to check the error and understand why it’s taking a while, you can follow these steps to resolve it.
To check/update your port-in request. Kindly follow these steps:
Log in to your Customer Portal.
Locate the temporary line generated (this is where the port is being processed).
Check port status: Click 'Query Port-in' for that line.
Update port details if needed: If an error appears, such as incorrect account number, PIN, or ZIP code, click 'Update Port-in' and correct the information. Once all details are correct, the transfer should complete.