Prepare your account details for the transfer. You can contact your previous carrier to get these details or visit the link below to obtain your Account Number and Transfer PIN. Make sure your ZIP code matches the one on file with your current carrier.
Note: If you already have an account and have activated a new number, and you wish to transfer an existing number from another carrier, you will need to contact support to process the manual port-in. These steps only apply when you are signing up for the first time and porting in your number during account creation.
eSIM
eSIM
Step 1: Visit the Website and Choose Your Plan
Click 'Get Your Plan' at the top of the page to access the Panda portal
Under Plans, choose from the four available options based on your needs
Select the subscription duration: 1 month, 3 months, 6 months, or 12 months Check for special offers available for your selected plan and duration
Click 'Get the Plan' to proceed to the checkout flow
Review your plan details and inclusions
Confirm the selected duration before continuing
Step 2: Choose SIM Option
Select the method of activation: eSIM
Choose your device by selecting the make and model from the drop-down menu
The system will check device compatibility.
If compatible, you will see 'Your device is compatible'
If not compatible, refer to the compatibility article or use a different device
Step 3: Sign Up, Checkout, and Payment
Sign up using an active email address and create a password
Optionally, you can sign up using your Google account
Review the Plan summary showing your plan and duration
If you have a coupon code, enter it in the promotion field and click Apply
Select your payment method and enter your payment details
Click Continue to finalize your purchase
You will receive a confirmation email with your purchase
Step 4: Activation
Start Activation
Your dashboard will prompt you to start activating your line. Click Start Activation
Ensure that your device is connected to WiFi before proceeding
Confirm your service address. Make sure this is a valid U.S. address
Initiate the Transfer
Choose 'I want to transfer my number to Panda'
Important: Before transferring your number, do not cancel your service with your current carrier
Transferring (porting) your number requires that your number remains active with your current carrier
Your number will only be successfully ported once it is active with Panda Mobile
Enter all the required details carefully and review before submitting to ensure a smooth transfer:
Phone Number
Account Number
Transfer PIN
A temporary line will be generated. You will be notified once the transfer is complete
To activate your eSIM, click 'Continue to connect your device'
Install eSIM
Before continuing, make sure you have:
A strong WiFi connection
Your device is running the latest OS and has a working camera
For iOS devices:
Go to Settings > Cellular > Add Cellular Plan
For Android devices:
Go to Settings > Network & Internet > SIMs > Add SIM
Scan the QR code provided
Follow the on-screen instructions carefully to complete installation.
This step is critical — your device must fully scan the QR code for activation to succeed
Once confirmed, click Done.
You may now manage your account by clicking 'Go to My Account'
If you encounter any issues while porting in your number, please follow the steps in this article to resolve the problem.
Physical SIM(pSIM)
Physical SIM(pSIM)
Step 1: Visit the Website and Choose Your Plan
Click 'Get Your Plan' at the top of the page to access the Panda portal
Under Plans, choose from the four available options based on your needs
Select the subscription duration: 1 month, 3 months, 6 months, or 12 months. Check for special offers available for your selected plan and duration
Click 'Get the Plan' to proceed to the checkout flow
Review your plan details and inclusions
Confirm the selected duration before continuing
Step 2: Choose SIM Option
Select your method of activation:
Physical SIM (pSIM) — if you need a SIM shipped to you.
'Already have a Panda SIM' — if you already received a SIM from one of our events.
Important:
If you select 'Already have a Panda SIM', you will not be asked for a shipping address later in the checkout process.
If you select Physical SIM, you will be prompted to enter a shipping address during checkout.
Please take note that shipping typically takes 2–5 business days for delivery.
Step 3: Sign Up, Checkout, and Payment
Sign up using an active email address and create a password.
Optionally, you can sign up using your Google account.
Review the plan summary showing your selected plan and duration.
If you have a coupon code, enter it in the promotion field and click Apply.
Enter your full shipping address, including Address Line 2 if needed (Apt#, Suite, etc.) to ensure timely delivery.
Select your payment method and enter your payment details
Click Continue to finalize your purchase.
You will receive a confirmation email with your purchase and subscription details.
Step 4: Activation
You will only need to go through this process if you already have a Panda SIM on hand.
Start Activation
Your dashboard will prompt you to start activating your line. Click 'Start Activation'
Confirm your service address. Make sure this is a valid U.S. address.
Transfer Your Number and Activate Your SIM
Choose 'I want to transfer my number to Panda' and select 'I have my Panda SIM'
Important: Do not cancel your current service—your number must remain active until the transfer completes.
Enter required details:
First & Last Name
Phone Number to Transfer
Account Number
Transfer PIN
Enter your SIM’s 18–20 digit ICCID and click 'Submit'
You’ll be redirected to your account page to manage your service
Insert Your SIM:
Eject your SIM tray and insert your Panda SIM with gold contacts facing down.
Reinsert the tray and restart your phone.
Your service will connect shortly, you’re all set! 🎉
If you encounter any issues while porting in your number, please follow the steps in this article to resolve the problem.