Panda Mobile operates two marketing websites, pandamobile.com and pandacellular.com, which may offer different plans, pricing, and features. All services will soon migrate to pandacellular.com, but both sites remain active for now.
This article outlines the refund policy for plans purchased through pandamobile.com and pandacellular.com. This article also provides guidance on the steps to port out your phone number if you choose to transfer your number to another carrier.
For panadamobile.com users
For panadamobile.com users
While we'll be sad to see you go, if you've made a payment and are within 7 days of activation, we will refund your money. Contact our Customer Service through the chat bubble at the bottom right of this page or dial 611 from your device.
For accounts older than 7 days, there are no refunds. You may cancel your account and your service will terminate at the end of your first bill cycle.
IMPORTANT: If you plan to take your phone number with you, submit a port out request (do not use the cancel line feature in your account).
Once your port-out request is successfully completed, your subscription will be automatically canceled. See below for more details.
How to Port out your number:
Here’s how you can find your account number and port-out PIN to transfer your number:
Log in to your portal.
Click “View Details” > “Manage.”
Under “Your Number,” select “Transfer your number out.”
For pandacellular.com users
For pandacellular.com users
While we'll be sad to see you go, if you've made a payment and are within 7 days of activation, we will refund your money. Contact our Customer Service through the chat bubble at the bottom right of this page or dial 611 from your device.
For accounts older than 7 days, there are no refunds. You may cancel your account and your service will terminate at the end of your first bill cycle.
IMPORTANT: If you plan to take your phone number with you, submit a port out request (do not use the cancel line feature in your account).
Once your port-out request is successfully completed, your subscription will be automatically canceled. See below for more details.
How to Port out your number:
If you wish to port your number out of Panda Mobile, please contact our customer support team. They will provide you with the necessary port-out details, including your account number and transfer PIN.
You can find the available ways to contact us in this article: Ways to contact us