Hi friend~

This article is to help you understand whether the parcel has been returned by the China customs.

You can use the 17 track website to track the parcel status.

Every package sent from China to overseas will go through the customs of China, and the customs will spot check the packages. Therefore, there will be two cases: the package passes the customs or is returned by the customs.

In most cases, it has a small possibility that the parcel is returned, please do not worry.

Next, please see the belowed screenshot of the tracking information, showing the parcel was returned in Guangzhou International Mail Exchange Station.

It literally means that your package was returned due to a security check. It's a little bit unlucky, but don't worry, it will be fine.

We sometimes meet such return. Because customs clearance has the risk of being returned at any time, the logistics provider usually makes the package try to pass customs multiple times until the tracking shows "returned to Huizhou" which means it finally backed to our warehouse. What we need to do is waiting for the next update.

If it goes well, your package will board the flight and arrive in your country. See as the belowed screenshot.

If it fails to pass customs, the package will be returned to Pandabuy warehouse, this kind of situation is relatively rare.

If it happens, the shipping fee will be refunded to your Pandabuy account balance after the parcel is returned. The processing time of return is uncertain, please wait for the parcel status update. An internal message will be sent to notice you.

The items in the package will be re-stored in the warehouse, you can use account balance to submit a parcel again.

Tips: If the package is returned by overseas customs, the logistics provider will not refund the freight.

Pandabuy cannot interfere with customs affair. We are also unable to determine the reason why the package was returned by the customs. Sometimes it is because of the wrong operation of customs staff or failed to pass the customs. Therefore, you can choose to continue using the same shipping route or change the route for delivery.

Thanks for reading~

Wish you will receive the parcel smoothly and quickly.🥰💫💕