Hi guys~This article is an Q&A about customs~

1. How can I avoid customs risks?

2.What should I do if my package arrived at customs in my country?

3.What should I do if customs contact me to provide an invoice for the package?

4.What should I do if the customs requires me to pay taxes or confiscates/returns my package?

It is understandable that every customer may worry about customs risks. However, customs is a law enforcement agency. Pandabuy cannot interfere with customs matters. It is the right of customs to conduct spot checks on exported packages.

Referring to the statistics of our platform, almost all the packages can pass customs and deliver to recipients successfully. Please rest assured to start online shopping.

It is suggested to take the following measures to reduce the risk to a certain extent:
Ⅰ. Make a reasonable declaration, please read this article to know more details.

Ⅱ. Try our package insurance service, please read this article to know more details.
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Every export package will go through customs, customs clearance will conduct a series of processes, and the processing time varies from country to country, please do not worry.
In this status, it is suggested that you contact the local customs to verify the status of the package, the customs may need your cooperation in customs clearance before continuing to process. This will help you to receive the package as soon as possible.
​Why can't we help you verify the status of the package?
Because if the investigation is conducted from China, the feedback on international parcels will take a long time, which will delay processing time resulting in the package being returned. When the package is in overseas customs, only the recipient can assist in customs clearance.
If you need to find the contact information of the local customs, please contact the online customer service, or you can google it or ask experienced customers on reddit.
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You can download the invoice for the package on the parcel page and send the PDF version to the customs. It is suggested that you provide an invoice with the real value of the goods.
If you want to modify the invoice amount, you can also download the excel version to modify it yourself.

If the package is taxed, confiscated or returned by overseas customs, it is the customs rights to carry out relevant work. Pandabuy cannot interfere with customs matters. It is also the risk that every cross-border e-commerce platform will face.

The logistics provider cannot provide more compensation for customs losses (except for insurance).
In this status, it is suggested that you contact customs in time to inquire whether the package can be received by cooperating with customs clearance. You could try to avoid more serious losses such as being returned/confiscated by paying taxes.

Thanks for reading!

Best wishes to you and your package!🥰